Privacy policy
This policy explains how information submitted through the Polisystem public website and platform is handled. The information involved depends on the page and feature you use.
Last reviewed: October 2026
1. Public contact and feedback
When you use the contact form, the details you submit—including your name, selected topic, message and at least one reply contact method—are saved in a website message inbox for the Polisystem team to review. The feedback panel accepts an optional email address and phone number; the message itself is required.
These messages are stored in the Polisystem application database and are available to authorised platform administrators. The public website form does not itself send an email or SMS. Do not submit member, policy, payment, identity or claims documents in a public message.
2. Account and operational records
When a business uses the platform, its authorised users may enter organisation, member, dependant, policy, payment, claims, lead and team information. The business that operates the account is responsible for determining the lawful basis for its records, giving required notices and managing access by its staff.
3. How public messages are used
Contact details supplied through the contact form are used so the Polisystem team can review and respond to that enquiry. Feedback contact details are optional and are used when a response is appropriate. These public forms do not subscribe the sender to automatic marketing.
4. Browser storage and sessions
Public pages use a browser session to protect form submission. The optional exit prompt preference is kept in your browser’s local storage so your choice—such as “Don’t ask me again”—can be respected on later visits. This preference is not sent to the Polisystem website as a profile record.
5. Service providers, hosting and retention
Hosting, connected providers, retention periods and deployment safeguards depend on the live service configuration and applicable agreements. Ask Polisystem for the current details relevant to your deployment before placing production member or claims information in the platform. This public site does not promise a fixed retention period or a particular hosting location.
6. Requests and questions
For a record held by your business, contact its account administrator first. For questions about the public contact and feedback forms or information held by the platform, send a request through the Polisystem contact page.